We have two things to offer: products and expertise. With more than 20 years of experience in oil/water separation, we have learned a lot and we want you to benefit from the knowledge we acquired. The challenge for us is to give you access to this knowledge, and we think we have found a great tool for this.
The way it works is that you send your email, with your request for support, to the support desk. It will than automatically be assigned to a support agent who will respond to your request by email. So far there is no difference with a normal email, except that the communication is now identified with a ticket number, shown in the subject line. This ticket number is essential because it keeps your communication separate from all other email traffic and through this ticket number, the communication can be tracked for proper follow up. As long as you reply to the emails from our support agent, with the ticket number in the subject line, your communication is tracked and the responsible agent will be notified immediately.
The first time you send an email to our support desk, you will receive an activation email. This email will allow you to set up a user name and password for access to the support site. There you will find the entire communication, inclusive any attachments like photos or data sheets, which have been sent, whether by you our by the support agent. This will be very valuable if you run into the same problem again or if you want to look back to see what was said in earlier emails.
You don't have to activate access to the support portal if you don't want to. You will still get the full support through the email correspondence. However, in addition to looking up the communication concerning your tickets, the support portal provides information and documentation which can be very useful in using and maintaining our products.